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Terms and Conditions

Terms & Conditions

Last updated: October 13, 2025

These Terms & Conditions (“Terms”) govern your use of burkeny.com (the “Site”) and any products or services provided by Burke Services (“Burke,” “we,” “us,” or “our”). By using the Site, requesting a quote, scheduling service, or paying an invoice, you agree to these Terms. If you do not agree, please do not use the Site or our services.

1) Scope of Services

We provide electrical, HVAC, generator, and solar services for residential and commercial properties. The specific scope for your project will be described in our estimate, work order, or invoice (collectively, the “Order”). Only items listed in the Order are included.

2) Quotes, Pricing & Change Orders

  • Estimates are based on visible/known conditions and are not a guarantee of final price.

  • If we discover unforeseen conditions (e.g., code deficiencies, hidden damage, asbestos/lead, undersized panels, trenching/roof issues) or you request additional work, we’ll provide a change order with revised scope/price for approval.

  • Unless otherwise stated, prices exclude permit fees, utility fees, inspection costs, and other third-party charges.

3) Scheduling & Access

  • Service windows are good-faith estimates and may shift due to parts availability, weather, utility/inspection delays, or safety concerns.

  • You agree to provide safe, timely access to the work areas and to secure pets/valuables. Missed appointments or lack of access may incur a trip fee.

4) Customer Responsibilities

You are responsible for:
(a) accurate information about your property and existing systems;
(b) clearing work areas and protecting fragile/valuable items;
(c) obtaining HOA/landlord approvals if required;
(d) providing necessary utilities (electricity/water) during the job.

5) Permits, Code & Inspections

Where required, we perform work to applicable codes and, if stated in the Order, we obtain permits and coordinate inspections. Final approval rests with the authority having jurisdiction (AHJ). Additional work required by the AHJ that is outside the Order will be handled via change order.

6) Materials, Equipment & Title

We may substitute materials of equal or better quality if a listed brand/model is unavailable. Title to materials passes to you upon full payment. We may remove our materials/equipment from site if payment is not made as agreed.

7) Payments, Late Fees & Chargebacks

  • Unless otherwise stated, payment terms are due on completion. Larger projects may require a deposit and progress payments; these will be stated in the Order.

  • Late balances may accrue a reasonable late fee and/or interest permitted by law.

  • Chargebacks on authorized transactions are prohibited. You agree to first notify us of any billing dispute so we can investigate.

Collections & Liens: If an account becomes delinquent, you agree to pay reasonable collection costs, including attorneys’ fees. Where permitted by law, we may file a mechanic’s lien to secure unpaid amounts.

8) Cancellations & Rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule. Same-day cancellations or missed appointments may incur a fee to cover technician time and mobilization costs.

9) Warranties

  • Workmanship: We warrant our labor against defects for 12 months from completion unless a different period is stated in writing.

  • Manufacturer Warranties: Products/equipment are covered only by the manufacturer’s warranty (terms vary). We’ll assist with claims as a courtesy where feasible.

  • Exclusions: Normal wear and tear; misuse/abuse; acts of God; customer-supplied parts; pre-existing conditions; alterations by others; lack of maintenance; code changes after installation.

To request warranty service, contact us promptly and allow us reasonable access to inspect and cure any covered issue.

10) Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SITE OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC WORK GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOSS OF USE, OR DATA), EVEN IF ADVISED OF THE POSSIBILITY.

12) Indemnification

You agree to indemnify and hold harmless Burke and our employees/contractors from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) your negligence or willful misconduct; or (c) your misuse of the Site or services.

13) Photos, Reviews & Testimonials

With your permission, we may photograph completed work for records/portfolio and may reference anonymous project details. If you voluntarily submit a review/testimonial, you grant us a non-exclusive license to display it in connection with our services, subject to our Privacy Policy

14) Text Messaging (SMS/MMS)

Burke Services will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.