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Privacy Policy

Privacy Policy for Burke Services

Last updated: October 13, 2025

Burke Services (“Burke,” “we,” “our,” or “us”) provides electrical, HVAC, generator, and solar services to residential and commercial customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit burkeny.com (the “Site”), contact us, or use our services. Burke Services+1

If you do not agree with our policies and practices, please do not use the Site. We may update this Policy from time to time; the “Last updated” date above reflects the latest version.

1) Who we are & how to contact us

Burke Services
73 US Highway 9, Suite 9, Fishkill, NY 12524, USA
Phone: +1 (845) 265-5033
Email: info@burkeny.com

2) Information we collect

a) Information you provide directly

  • Contact details (name, email, phone, address/service address).

  • Service information you submit (project details, preferred appointment times, photos/notes you choose to send).

  • Billing details if we invoice you (handled directly by us or a third-party processor).

  • Communications (emails, calls, texts, and messages through our forms).

b) Information collected automatically

  • Device & usage data: IP address, browser type, operating system, pages viewed, links clicked, and referring pages.

  • Cookies and similar technologies: Used for essential site operation and to understand site usage/traffic (e.g., analytics). See “Cookies & tracking” below.

c) Information from third parties

  • Service partners and platforms (e.g., scheduling, payment, financing, or review platforms) may send us information related to your job (e.g., payment confirmations, status updates).

  • Public sources (e.g., address validation, permit or utility lookups where relevant).

3) How we use your information

We use personal information to:

  • Provide, schedule, and complete electrical, HVAC, generator, and solar services.

  • Respond to inquiries, provide quotes, issue invoices, and communicate about your project.

  • Improve the Site’s performance, user experience, and security.

  • Send administrative messages (service reminders, appointment changes, safety or recall notices).

  • Comply with legal obligations and enforce our agreements and policies.

4) Legal bases (where applicable)

Where required (e.g., in the EEA/UK), we rely on: performance of a contract, legitimate interests (service quality, security, analytics), consent (where you opt in, e.g., certain marketing), and legal obligations.

5) Cookies & tracking

We use cookies and similar technologies for:

  • Essential site functionality and security;

  • Analytics to measure traffic and usage (e.g., which pages are most visited).

You can control cookies via your browser settings. If you block cookies, some features may not work. If we use Google Analytics or similar tools, they may collect information as described in their own policies. You can opt out of Google Analytics with their browser add-on.

Do Not Track: Your browser may send a “DNT” signal; currently, we do not respond to DNT due to the lack of a unified industry standard.

6) Sharing your information

We share personal information only as needed to run our business and deliver services, including with:

  • Service providers/contractors (e.g., hosting, analytics, payment processing, scheduling, email/SMS providers) under confidentiality obligations;

  • Permitting/utilities/inspectors where required for electrical/HVAC/solar work;

  • Professional advisors (legal, accounting) and authorities when required by law;

  • Business transfers: If we undergo a merger, acquisition, or asset sale, data may be transferred with appropriate safeguards.

We do not sell personal information for monetary consideration.

7) How long we keep information

We keep personal information only as long as necessary to provide services, comply with legal/permit/inspection requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the record type (e.g., invoices vs. job photos vs. warranty/inspection records).

8) Your choices & rights

  • Email & SMS: You can opt out of non-essential emails by using unsubscribe links. To stop SMS, reply STOP.

  • Cookies/Analytics: Manage cookies through your browser; see “Cookies & tracking.”

  • Access/Update/Delete: Contact us (see Section 1) to request access, correction, or deletion of your information, subject to legal exceptions and verification.

U.S. State privacy rights (incl. California/CPRA)

Residents of certain U.S. states (e.g., CA, CO, CT, UT, VA) may have rights to know/access, correct, delete, opt out of certain data sharing, and appeal a decision. To exercise these rights, contact us using the details above and specify your state of residence. We will verify and respond within the time required by law. For California residents, we do not sell or “share” personal information in the sense defined by the CPRA for cross-context behavioral advertising; if this changes, we will update this Policy and provide a means to opt out.

Children’s privacy

Our services and Site are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us information, please contact us to request deletion.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information (e.g., TLS encryption in transit, access controls, least-privilege practices). No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10) International transfers

If you access the Site from outside the United States, your information may be processed in the U.S., where data protection laws may differ from those in your country. When required, we use appropriate safeguards for cross-border transfers.

11) Third-party links & embedded content

Our Site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

12) Changes to this Policy

We may update this Policy periodically. We will post the updated version with a new “Last updated” date. Material changes may also be communicated by prominent notice on the Site or by direct message where appropriate.

13) How to contact us

For questions or privacy requests, contact:
Burke Services — Privacy Requests
73 US Highway 9, Suite 9, Fishkill, NY 12524, USA
Phone: +1 (845) 265-5033 | Email: info@burkeny.com

14) Text Messaging (SMS/MMS)

Burke Services will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.